What is DUO?
DUO is a Multi-Factor Authentication (MFA) method that helps ensure you are who you say you are when you access potentially sensitive information on your district account(s). Multi-Factor Authentication is a security measure that uses a secondary "factor" (the primary being your username and password) for authenticating your identity when logging into email and other programs utilized throughout the district.
Why do we use DUO?
Security risks exist in all facets of technology. Especially when it comes to email and the internet. We've seen an increase over the years in phishing and scam attempts on district accounts. These attempts are dangerous and can lead to leaked data of not only staff members but students as well. The district provides this layer of security in order to keep your account safe from potentially risky sign-ins from unknown entities and bad actors.
Why Use a Personal Device for DUO Authentication?
Multi-Factor Authentication is a helpful tool that helps ensure you are who you say you are when you access potentially sensitive information on your district account(s). If you don't have your MFA device on you, it's like forgetting the last half of your password. You will be periodically asked to verify you are who you say you are. When this happens, you want a device on hand that will allow you to sign into your account. If you use a district device, like a staff iPad, you must have this device on you at all times. If you attempt to log into your email on your laptop and you've left your iPad at home, you will not be able to log in. If you have DUO set up on your personal cell phone, you're more likely to have that device on you.
DUO will never send you any notifications other than sign-in authentication requests. If you are continually getting authentication requests and you're not signing in, you know DUO is doing its job.
If you have further questions that weren't answered here, pose them to your building technician or enter a Fixit Ticket. We're happy to help in any way that we can.