If you receive the error "Your account was not set up on this device because device management could not be enabled."...

  1. From any Office 365 application (e.g., Word, PowerPoint, etc.), click your name in the top right corner of the screen.
  2. Click Sign out in the drop-down menu.
  3. In the notice that appears, click Sign out.
  4. Close the Office 365 application.
  5. In the lower-left corner of your desktop, search for “Credential Manager” and open the program.  (It may be a magnifying glass or there could be a field that says "Type here to search".)
  6. Click Windows Credentials.
  7. Scroll through the list, select any credentials for Office, and click Remove. (Note: There may not be any credentials for you to remove from this list.)
  8. In the lower-left corner of your desktop, go to Widnows/Start > Settings > Accounts.
  9. From the left sidebar, select Access work or school.
  10. Select Work or school account. (You should be connected to more than one account, be sure it is the Work or School account associated with your RLAS email address and not the Connected to ROUND_LAKE AD domain account.)
  11. Click Disconnect and when prompted, click Yes to confirm this action.
  12. From any Office 365 application (e.g., Word, PowerPoint, etc.), click Sign in in the top right corner of the screen.
  13. When prompted, enter your RLAS email address and password.
  14. Under Stay signed in to all your apps, uncheck “Allow my organization to manage my device” and click OK in the dialog box.