Round Lake Area Schools FixIt Support Portal

General

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FAQ 9

• Resetting your Skyward password
• Printer Toner or Staples
• Windows/Outlook/Google/PM password reset for Staff on District issued Windows machines
• How to Clear Browsing Data in Google Chrome
• Media Opt-out Information

See all 9 articles

New Staff Orientation 0

iPads

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General 4

• How to find your iPad's serial number
• How to mirror an ipad screen to a Windows device:
• Add a Managed Apple ID to iPad
• Clearing Your Cache On An iPad

iPad Printing 1

• How to Print from a Staff iPad

Copiers & Printers

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Copiers & Printers 3

• How To Add Copiers on an iPad
• How To Add Copiers and Printers To MacBooks
• How To Add Copiers To a Windows Computer

Infinite Campus Solutions

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General 0

Grading & Standards 6

• Standards Bank
• Creating New Groups and Standards
• Standards Replacement Wizard
• Archiving Groups/Standards
• Copying a Group

See all 6 articles

Households/Addresses 3

• How to Find and Add a New Member to a Household
• How to merge (consolidate) similar Households
• Updating Addresses in Infinite Campus

Campus Instruction 1

• Score Copier

OLR 1

• Creating new application for additional students

User Account 4

• Clearing Saved Passwords (IC)
• Password Reset Link - Invalid/Used Error
• Student Instructions For Resetting Passwords
• User Account Access

NWEA MAP Testing Solutions

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Chromebooks 3

• Workstation readiness check error: Requires 1024x768 Screen resolution.
• Workstation readiness check error: Requires Chrome OS version x.x.x
• Turn On/Off High Contrast Mode

Windows Device Solutions

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Google Chrome 2

• Clear Browsing Data
• Backup Data to Google Drive

Windows 10 Settings and Control Panel 9

• Calibrate Touch Screen (Teamboard)
• Change Resolution in Windows 10 (for built-in display or projector)
• Set & Change Default Programs
• Change Default Audio Device in Windows 10
• I can not open links

See all 9 articles

Windows 10 Drivers and Firmware 2

• Graphics (Video) Driver Update/Install
• How To Update Drivers in Windows 10 (HP Image Assistant)

Windows Errors 1

• Your Windows license will expire soon

Chromebook Solutions

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Account and Login Solutions 2

• Enter your old Chromebook password Workaround
• Best Login Practices

Settings, Extensions, & Browsing Data 2

• Clear Browsing Data
• Change Keyboard

Windows 10 Programs and Applications Solutions

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Software Installations 3

• EasyMP Network Projection
• iProjection
• Google Drive File Stream

Zoom 3

• No audio in Zoom
• Zoom - Disable Chat Rooms
• Uninstall and Reinstall Zoom

Trend Micro 1

• Virus Scan Using Trend Micro

Microsoft Products 2

• Disable "Focused" view in Outlook (Desktop Client & Browser versions)
• Sign out of Outlook (Desktop Client)

Apple TV Solutions

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Settings & Features 1

• Organizing Apps on your Apple TV

Audio 1

• No Audio on Apple TV

Mac OS (Apple) Device Solutions

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Printers 0

Apple Device Updates 1

• Update Apple TV

Network 1

• Network Tips

Phones

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Rival5 4

• How to log in to Rival5
• Desk phone is not connecting / restarts
• Rival5 Mobile App Setup
• TEST SOLUTION FOR LINKS

Skyward Solutions

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Employee Access 0

AimswebPlus

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Login Solutions 1

• AimswebPlus Single Sign-on via Google

Materials 1

• How to access the Reading prompts

Reflex Solutions

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Rosters 1

• Adding students to class rosters in Reflex

Ancillary Systems

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HMH 1

• Login Page Refreshes Without an Error Message

Clever 4

• Asking for multiple Clever Badge Scans on iPads
• Logging in to SeeSaw with Clever
• Student Log in to Clever from the Browser
• Logging into Clever From IPAD App

Gizmos 1

• Gizmos

Freckle 0

DUO

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DUO 3

• DUO First-Time Login
• Why Use DUO?
• New Cell Phone/iPad

Microsoft Office

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Mac 1

• How To Download Office Apps on the Mac (In 5 Easy Steps)

Google Chrome

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Extensions 1

• Checkpoint - Allow Acces to File URLs